Andrzej has been assisting various SSCs and BPOs in improving their delivery in areas such as Process Excellence, automation, robotics, analytics, leadership, strategy, and SSC courses since 2006. Analyst, programmer, certified RPA developer. Believes that best processes and projects come from engaged leadership and empowerment of all employees. Certified Lean Six Sigma Black Belt, experienced instructor, university lecturer, author. Co-founder of Service Process Improvement Network association and Office Samurai.

Anatol is a Strategic Projects Team Manager at Optima Logistics Group, leading Process Excellence, Lean, RPA and AI initiatives. With over 6 years of experience in business process optimization and operational transformation, he combines Lean methodologies with automation technologies to deliver measurable business outcomes. Anatol established the company’s RPA capability, drives the adoption of AI-powered solutions, and actively promotes a culture of continuous improvement through Lean Management training. He is a certified Lean Six Sigma Black Belt passionate about turning strategy into practical, scalable solutions.

Zuzanna is a Process Transformation Manager at Office Samurai. She has been engaged in process improvement topics since 2010. Certified Lean Six Sigma Black Belt, responsible for implementation of continuous improvement programs and digital transformation in various areas. Very experienced trainer and workshops’ facilitator.

Łukasz Dudek has 19 years of experience in the financial sector, combining hands-on market expertise with leadership roles in international financial institutions. He began his career as a stockbroker in the Polish financial market and has spent the last 13 years at Euroclear in operational management, financial controls, and business automation. Łukasz focuses on strengthening control frameworks, improving operational efficiency, process optimization, transformation initiatives, and people development through pragmatic, technology-driven solutions.

Mateusz Slemp is Senior Manager for AI & Intelligent Automation at Amer Sports' Finance GBS in Kraków, where he drives AI implementation across Finance. His journey from finance operations through RPA to AI transformation gives him unique perspective on practical adoption challenges. He focuses on scaling AI capabilities and managing organizational change in GBS and across the enterprise.

Krzysztof has been professionally operating in the customer field for 20 years.. Practitioner and individualist. Extrovert and seeker of new management solutions. I feel best in industries as Medical & Pharma, Insurance and Banking, yet life is about taking challenges. Therefore, I realistically assess opportunities and act effectively.

Wiktoria Świderska is a Citizen Developer team manager with over 7 years of experience in automation, analytics, and operational technology solutions at Euroclear. She leads a transversal team focused on low code/no code platforms, including Microsoft Power Platform, RPA, and data-driven decision support. Wiktoria works with business, IT, risk, HR, and technology teams to embed Citizen Development in a governed, scalable, and value-driven way, especially in regulated environments. Certified RPA developer with strong Power Platform and Power BI background.

With five years of experience in the automation field, Andre is a strong advocate for automation, with a particular interest in bringing together different technological approaches to deliver efficient solutions. In the role of Deputy Lead of the Intelligent Automation Tribe at Danske Bank, and leading the New Tech, Standards and Infrastructure team, Andre contributes to the development and alignment of technology standards and infrastructure, ensuring they evolve in line with organisational needs and existing capabilities. She collaborates with vendors to maintain infrastructure quality and functionality, supports Tribe/IT Lead in delivery planning and budgeting processes, and is actively involved in promoting automation initiatives, Citizen Development and awareness across the organisation.

Sławomir is a technology leader with more than 20 years of experience in designing and delivering IT solutions for manufacturing, logistics, and healthcare organizations. Passionate about innovation, focuses on bridging business goals with modern technology strategies, AI and digital transformation and turning emerging trends into practical business outcomes, with strong commitment to cybersecurity, resilience, and responsible technology adoption.